At your service

Customers come first. And middle. And last.

Having a superb product is only half the story. We also support our customers with a level of service that’s second to none. In fact we’re as “expertly focussed” on great service as we are on designing and building top-notch products.

This commitment means we help lighting designers and specifiers do their job without having to worry about colour variation, dodgy dimmers, integration issues and compatibility calamities. And because our carefully edited range of products use modular components manufactured in the UK, we always carry plenty of stock – that way if you suddenly find yourself needing more units we can get them to you in hours and not days.

In short, we’re here to make our customers’ lives easier by demystifying the whole purchasing process, from quick and easy spec-ing to installations where everything works perfectly first time, every time.

To back all this up we monitor key performance indicators and publish them on a half-yearly basis. Here’s how we performed over the last six months:

  6 months to 31/12/2012
Average lead time (From order to shipment) 6 working days
Orders full time and in full by line item
(within 10 working days from order to shipment)
98.6%
Luminaire returns post installation 2 parts per 1000